Refund Policy

Refund Policy: Our Commitment to Fairness

1. Nature of Digital Goods Caption: Understanding the Exclusivity of Digital Assets. Paragraph: Due to the nature of digital products, once a template is purchased and the file is delivered or accessed, it is generally considered "used" and non-refundable. This policy ensures the protection of our intellectual property and the creative effort invested in the Urbora experience. We encourage all users to explore our live preview and documentation thoroughly before completing their purchase.

2. Exceptional Circumstances Caption: Your Satisfaction is Our Priority. Paragraph: We stand behind the quality of our work. If you encounter a significant technical defect or a major functional discrepancy that prevents the template from operating as advertised, we are here to help. In cases where a technical issue cannot be resolved by our support team, a refund may be issued at our discretion to ensure you are treated with the fairness you deserve.

3. The Request Process Caption: A Transparent & Direct Path to Resolution. Paragraph: To initiate a review of your purchase, please contact our support team within 14 days of your order. You must provide your order number and a detailed description of the technical issue encountered. We aim to process all inquiries with the same efficiency and care we bring to our digital property concierge services, ensuring a smooth communication flow throughout the process.

4. Licensing & Revocation Caption: Respecting the Agreement. Paragraph: Please note that once a refund is approved and processed, your license to use the Urbora template will be immediately revoked. You must delete all copies of the template and cease its use in any live projects. This step is essential to maintain the integrity of our marketplace and the standards of the Urbora community.